DBT Diary Card & Skills — Support

Version 1.0 · Updated 2026-09-06

Get help with the app

Email n3at18@gmail.com. Include your iOS version, app version and the steps that led to the problem. Do not include diary entries, private ratings, a safety plan or an exported backup unless there is a clear reason and you choose to do so. There is no promised emergency or response-time service.

What remains free

Daily cards, custom rows, every retained entry, all seven educational skill cards, your personal safety plan and raw JSON backup/restore are free. Pro adds formatted weekly therapist PDFs and chart ranges beyond the rolling 30-day window. Ending Pro does not delete or lock your raw diary history.

If a save fails

Keep the app open and use the displayed retry action. A save-error message means the current changes are not yet confirmed as saved. Do not delete the app to fix a save or loading problem. When possible, export a backup before troubleshooting. If loading cannot safely recover the store, the app keeps the stored files and offers a manual recovery export.

Moving to another iPhone

Use Settings → Export a backup and keep the unencrypted JSON file somewhere you control. Import it through Restore from a backup on the destination phone. Check the record counts and replacement warning before confirming. The diary store is configured to be excluded from iCloud device backups, so do not rely on iCloud to transfer it. We do not hold a server copy.

Reports and purchases

Use the weekly report flow to choose a week and decide whether to include private notes. Sharing opens the iOS share sheet; it does not automatically send anything to a therapist. Pro plans and any eligible trial are shown using current App Store information. Restore purchases with the same Apple account used for the purchase. Manage auto-renewing subscriptions in Apple's subscription settings. A lifetime purchase is a one-time purchase.

Apple handles refund requests at Report a Problem. We can help investigate a technical problem, but cannot promise that Apple will approve a refund.

Your plan and urgent support

Plan is available without buying Pro or completing onboarding. It stores your own steps and contacts; nobody monitors those records or contacts help for you. The app links to official support services for the United States, Canada, United Kingdom and Australia. Select your current region and confirm the service details on its official website. The directory was checked on 6 September 2026. Contacting a service is always your choice.

If you are in immediate danger or need urgent medical care, contact local emergency services or go to the nearest emergency department. This support email is for app issues and is not a crisis service.

Privacy and terms

Read the DBT Diary privacy policy and Apple's standard app licence agreement.